We are aware of the standards and guidelines for providing consultancy services and try to provide the services in compliance of standards and guidelines. Our training from British Council and registration with International Organization for standards guarantee that we are able and strive to provide the services of highest standards of the industry.
We are one of the popular Overseas Educational Consultants working in Pakistan. We are headed by British Council Education UK Trained Agent and are one of the Consultants listed at the website of British Council which could be seen at http://www.britishcouncil.org/TW/online_trained_agents.pdf
OUR GOOD PRACTICES
We at all times conduct ourselves with integrity and in a manner that will reflect positively on the image of our profession and of our partner institutions as reliable and trustworthy providers of high quality education and training.
We promote ourselves and our partner institutions in a professional and ethical manner and ensure that our business activities reflect best practice.
We are honest in communicating information about ourselves, our partner institutions and potential students in published, oral or any other form.
We promote ourselves and our partner institutions fairly and without recourse to unfavourable or negative comparisons with other institutions, or otherwise employ unfair or unprofessional practice to damage the interests of other institutions.
We act at all times in the best interests of students or perspective students as well as partner institutions. We offer advice and counselling and provide information to students, and where appropriate their parents, in a manner consistent with this principle.
We are Pakistan's first ISO 9001-2000 certified educational consultancy firm and we have established, documented, implemented and maintained a quality system to continually improve the effectiveness of the ISO 9001:2000 system and are still developing.
OUR QUALITY OBJECTIVES
The defined quality objectives are as follows
Customer Satisfaction: Ideal Consultants is striving at its best for the complete satisfaction of its customers. In this regard Customer’s complaints ere 1% at present. The target to reduce Customer’s complaints from 1% to 0% per annum has been fixed as a measurable parameter for the achievement of Quality.
Quick Response: Attendances to the inquiries and complaints from the customers are given the highest priority. As such, Ideal Consultants manages to respond as quickly as possible, but not later than 2-3 days.
Employee’s Satisfaction: Employees Satisfaction is a premier Objective for a successful industry. Good Working conditions and Environment are maintained along with motivation and welfare measures. For this objective, goals for workers turnover rate are kept to a figure of less than 1%, which is at present 2%.
Continual Improvement: Ideal Consultants is conscious of implementing measures for continual improvement. For this activity , Market Surveys and Customer Feedbacks provide basis for further improvement of the above stated targets or even adoption of new objectives where required.
